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Warranty

Warranty

Phoenix Hoop and Infinity Wand Warranty:

SpinFX offers a one year warranty on its electronics. This excludes physical damage including but not limited to the device being smashed into things, water and fire damage. Phoenix Hoop and Infinity Wand tubing is not covered on under warranty due to the nature of flow arts. We will, however, replace it for a reasonable fee. Batteries are covered for six months due to the nature of lithium-ion batteries. We can also replace those for a reasonable fee.

Shipping cost for service and repairs will be split the first 3 times under warranty… you cover shipping to us, we will cover it back to you. We’ve found this to be the most fair and efficient way of doing it. After that you are responsible for all shipping costs.

For those customers that live outside of the US, please note that we are not responsible for any duties, taxes, or levies that your country may impose on your order shipment or service/repair shipment, as this is handled within the country of receipt. We do not have control over your government’s duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).

LED Smart tools are filled with sensitive components that sometimes may be damaged or worn. We have worked hard with years of testing to build an extremely durable and reliable tools for our customers. Please note that it is the responsibility of the user to take proper care of their LED tools.

Phoenix Hoop Longevity Tips – Here are some tips to keep that Phoenix Hoop rockin’ for a long long time:

  • Avoid exposure to extreme hot or cold temperatures for prolonged periods of time, especially when the hoop is in coiled position. This can cause warping or cracking.
  • Only coil your hoop for travel and keep it in the open position when storing or not using it to maintain the best shape.
  • Do not try to coil your hoop so that it reconnects and closes in the coiled position. This can put strain on the internal components and cause damage to the hoop. Be gentle while coiling the hoop and attaching straps or ties, kinked tubing is not covered under warranty. Check out our video on how to coil your hoop properly.
  • If you are planning on taking your hoop to a place where sand, dust or moisture might get inside, take a moment to put some tape over the holes to keep it in tip top shape!
  • Try to avoid repeated banging on hard surfaces like asphalt or concrete.
  • Please do not disassemble your hoop and try to repair it yourself. DISASSEMBLY VOIDS YOUR WARRANTY.

LED Smart Lyra Warranty:

SpinFX offers a one year warranty on its hoops electronics. This excludes physical damage including but not limited to the lyra being dropped, smashed into things, water and fire damage. Batteries are covered for six months due to the nature of lithium-ion batteries. We can replace this for a reasonable fee.

Shipping cost for service and repairs will be covered the first time under warranty… after that, we split the cost, you cover shipping to us, we will cover it back to you. We’ve found this to be the most fair and efficient way of doing it. After the warranty is up, you are responsible for all shipping costs.

LED hoops are filled with sensitive components that sometimes may be damaged or worn. We have worked hard with years of testing to build an extremely durable and reliable hoop for our customers. Please note that it is the responsibility of the user to take care of their hoop.

  • When traveling with your lyra, use padded plumbing foam that wraps around the lyra and secure with zip ties to be sure the foam stays in place.
  • Do not rest the lyra vertically on the ground with the LEDs having the weight of the lyra on them.

For troubleshooting, repairs, warranty, tubing replacement and other service issues, please fill out the Service Request Form.