To contact us for hoop support or repairs, please fill out the Troubleshooting Guide.
For other services not covered under warranty including accessory purchases, please fill out the Service Request Form.
Here is a list of the cost of various services not covered under warranty.
Prices do not include shipping or sales tax:
- Tubing Replacement = $40
- Down-size with Same Tubing (27”-34”) = $30
- Down-size with New Tubing = $40
- Up-size (up to 35″) = $75
- New Batteries = $50
- New USB port (if it’s bad, it could turn into a circuit board replacement) = $30
- New Power Button = $25
- LED Joint Repair = $20 per break
- Upgraded Circuit Board or Replacement = $120
- Replacement Charger (Cable & Wall Plug) = $15
- Replacement Remote = $5
- New USB Micro Cable = $10